Shipping and Returns

 SHIPPING

UPDATE!
We are expecting delays from all carriers, USPS and UPS due to COVID-19.
We appreciate your patience.

 

Domestic shipping

All in stock items will be shipped within 1-3 business days via USPS First Class Mail 

for the flat rate of $6

All 14k gold jewelry or out of stock jewelry require up to 6 weeks to process and be shipped 

International Shipping 

We offer Worldwide Shipping via USPS and UPS.

Please note that delivery outside the United States of America may be subject to local import taxes and duties, which are the customer’s responsibility where they apply and must be paid by the customer.

We are not responsible for any international import duties. 

We are not responsible for lost or stolen packages.

RETURNS

RETURNS AND EXCHANGES

  • Please e-mail: info@helengeorgio.com for returns with your order number within 7 days
  • Return shipping charges are the responsibility of the customer
  • Original shipping is not refundable
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging and condition
  • Returned items must have no visible signs of wear, use, or damage
  • We are not responsible to refund lost returns
  • For health safety reasons we cannot accept returns on earrings
  • Refunds will be credited back to the original payment method.  Please allow 1-2 weeks for processing